Refund Policy

Last updated: 11 April 2026

1. Overview

We want you to be satisfied with CorestreamHub. This policy explains when refunds may be available for eligible purchases. It applies in addition to any mandatory consumer rights in your country.

2. Seven-day satisfaction window

If you are unable to use the service as described due to a fault on our side, or the service materially does not match what was agreed at purchase, you may request a refund within 7 days from activation or first delivery of credentials, unless an exception below applies.

3. What we may refund

• Full or partial refund of the subscription fee paid to us for the affected period, if we confirm a qualifying issue after review.
• Remedies such as extended access or replacement credentials where a refund is not the most appropriate fix.

4. What we typically do not refund

• Issues caused by your device, internet provider, or incorrect details you provided.
• Violation of our Terms of Use (e.g. account sharing or abuse beyond your plan).
• Requests made after the 7-day window, except where local law requires a longer period.

5. How to request a refund

Contact us via the same channel you used to subscribe (for example WhatsApp or email we provide on the Contact page). Include your registered phone or email, plan, date of payment, and a short description of the issue. We aim to respond within a reasonable time.

6. Processing

Approved refunds are issued using the original payment method where possible. Processing times depend on banks or payment providers.

7. Changes

We may update this policy. The “Last updated” date reflects the current version.